Frequently Asked Questions

About

Products

1. What types of products do you sell?

We sell Leather Scraps, Leather Sheets, Leather Coasters.

2. How can I choose the right size or piece?

Each product page includes the size, thickness, and material details. If you need assistance selecting the right option for your project, feel free to contact us.

3. Do variations in leather color or shape occur?

Yes. Natural leather may vary slightly in shape, texture, and tone. This is normal and part of the unique character of each piece.

4. Do you offer support for choosing materials?

Absolutely. Our team can guide you in selecting the right leather material for your craft or project. Contact us for recommendations.

About

Shipping

1. How long does processing take?

1–2 business days (Monday-Friday)

2. What is the shipping cost?

We offerFedEx Ground, UPS Ground, and USPS Ground Advantage. Shipping charge and Delivery time will be calculated at checkout depending on the location.

3. Which carriers do you use for delivery?

We ship via USPS Ground Advantage, FedEx Ground, and UPS Ground.

4. Will I receive tracking information?

Once your order ships, we’ll email you a tracking number. You can track your order using the Track Order.

About

Return & Refund

1. Can I return a product?

Returns are accepted within 30 days from the date of delivery. To qualify for a return, items must be unused, in the original packaging and with all tags and accessories included.

2. Who covers return shipping costs?

Return shipping costs are the customer’s responsibility, unless the item is damaged or incorrect.

3. How long does it take to receive a refund?

Once we receive your returned item, we will review and issue your refund within 4 business days. After the refund is issued, the time it takes to appear in your account depends on your bank or payment provider.

Typical posting times:

  • Credit/Debit Cards: 3–10 business days
  • PayPal: Instant–3 business days
  • Shop Pay / Apple Pay / Google Pay: 3–7 business days

The payment providers set these timeframes. If the refund does not appear after the expected period, please contact your bank or payment provider for an update.

4. Can I exchange an item?

Exchanges are available for damaged or incorrect items. Please contact us within 7 days of delivery.

Get in touch

If you have a problem, please contact us; we answer within 24 hours.

Phone Number

+1 704-562-0831

Business Email

sales@leatherhidescrap.com

Visiting Address

4894 Forest Ridge Dr, Hickory, NC 28602, United States

Support Hours

Monday to Friday, 09:00 a.m. to 06:00 p.m.