At Leather Hide & Scrap, we want you to feel confident in every purchase. If any item does not meet your expectations, we offer a clear and straightforward return process.
Should you need to cancel your order before it ships, reach out to us promptly at sales@leatherhidescrap.com or give us a call at +1 704-562-0831.
If your order has not yet been processed or dispatched, we will cancel it free of charge and issue a full refund to your original payment method. If the order has already been shipped, the cancellation cannot be applied. In that case, please follow the standard return procedure outlined below.
We accept returns only for new, unopened items.
Returns are accepted within 30 days from the date of delivery.
To qualify for a return, items must be:
To initiate a return, contact us at sales@leatherhidescrap.com with your order number. Once approved, we’ll send return instructions. Please include your receipt or order confirmation, and package the items securely
All approved returns must be sent to:
Leather Hide & Scrap
4894 Forest Ridge Dr
Hickory, NC 28602
United States
This location is the official return address. Please contact us before sending any returns.
Customers are responsible for return shipping unless the item is damaged or incorrect.
Once we receive your returned item, we will review and issue your refund within 4 business days. After the refund is issued, the time it takes to appear in your account depends on your bank or payment provider.
Typical posting times:
The payment providers set these timeframes. If the refund does not appear after the expected period, please contact your bank or payment provider for an update.
Exchanges are available for damaged or incorrect items. Please contact us within 7 days of delivery
Our customer service is available Monday to Friday, from 9:00 AM to 06:00 PM. If you experience any problems, please contact us; we will respond within 24 hours.
Visiting Address: 4894 Forest Ridge Dr, Hickory, NC 28602, United States
Telephone: +1 704-562-0831
Email: sales@leatherhidescrap.com
